Chuck Burke
09-05-2004, 9:46 PM
Hi Everyone,
I have been following the threads here until I got activated. What a great forum this is.
Anyway, I wanted to say hello and introduce myself. I'm Chuck Burke, I am starting a laser engraving/awards/recognition business in Woodinville Washington, and I look forward to learning from this forum and contributing.
Also, in reading the threads, someone requested a post from someone with an "overseas" laser. Well, I guess that would be me.
After researching all the major players, Epilog, Universal, Trotec, and Versalesar I decided on the Pinnacle ( Also known as LaserPro) made by GCC in Taiwan.
So far I am pleased with the Pinnacle. It works every bit as good as the Epilog that I saw demonstrated recently, it is more substantial ( hence the wait) the printer driver is compatible with all the software I am using thus far, and MOST importantly the Tech support is beyond compare. The only reason I have needed tech support is to boost my learning curve.
The customer service from Pinnacle is superb and the package that I received when I bought the laser, would have added several thousand dollars to the cost of any of the others. So all in all, so far, I am very pleased with the Pinnacle and the service and support I have received from Signwarehouse where I purchased the machine.
I look forward to following all the posts and learning from you all.
Thanks
Chuck Burke
Pacific LaZer Works
I have been following the threads here until I got activated. What a great forum this is.
Anyway, I wanted to say hello and introduce myself. I'm Chuck Burke, I am starting a laser engraving/awards/recognition business in Woodinville Washington, and I look forward to learning from this forum and contributing.
Also, in reading the threads, someone requested a post from someone with an "overseas" laser. Well, I guess that would be me.
After researching all the major players, Epilog, Universal, Trotec, and Versalesar I decided on the Pinnacle ( Also known as LaserPro) made by GCC in Taiwan.
So far I am pleased with the Pinnacle. It works every bit as good as the Epilog that I saw demonstrated recently, it is more substantial ( hence the wait) the printer driver is compatible with all the software I am using thus far, and MOST importantly the Tech support is beyond compare. The only reason I have needed tech support is to boost my learning curve.
The customer service from Pinnacle is superb and the package that I received when I bought the laser, would have added several thousand dollars to the cost of any of the others. So all in all, so far, I am very pleased with the Pinnacle and the service and support I have received from Signwarehouse where I purchased the machine.
I look forward to following all the posts and learning from you all.
Thanks
Chuck Burke
Pacific LaZer Works