Woodcraft & Leigh Customer Service is great.
The problem has been taken care of. After starting this thread Tuesday evening, I decided to email Leigh about the damage. Because I thought that D4R jigs were not packaged as well as they could be. With that thought in mind I did not think that Woodcraft should foot the cost of another exchange. I did not expect to hear from Leigh, but decided to give them a chance & not contact Woodcraft right away.
Around mid morning Wednesday I got a call from Mathew at Leigh. I explained my problem. He said he had heard of very few damaged D4R jigs let alone 2 to the same person. He said he would next day a replacement jig body to me.
When I got home for lunch, my Wife told me I had an urgent call from Jeanne at Woodcraft about the second damaged jig. I checked my email & also had an email from Jeanne asking me to call right away about the damage. Since I had not contacted Woodcraft about the second damaged jig I thought that Leigh must have called her. I called Jeanne back. She offered to send out another jig so I would have it before Christmas. I explained that Leigh was sending out a replacement part. She was surprised & I was confused. So I asked how she heard the second jig. She told me a Woodcraft employee had seen my post here & called her.
The replacement part arrived Thursday in perfect condition. :D
It is very refreshing to have companys that still care about customer service & solving problems as quickly as possible.
:) Thank you to Mathew at Leigh, Jeanne at Woodcraft & the Woodcraft employee that contacted Jeanne. :)