Originally Posted by
Frederick Skelly
First, let me say that I'm not a Gates Hater or Microsoft Hater like so many seem to be. But I think it is absolutely fitting that Mr Gates experienced what many others have with Microsoft products. If he takes it to heart, then he could be exactly the right person to advocate for improvements that strengthen their product.
Don't you wish some high-ups from the companies who own your local car dealerships could experience the shabby treatment you've received when trying to purchase a car? (Even Japanese companies.)
My point being - executives can become disconnected from the customer experience. If they do, the brand can and often does suffer.
Here's hoping Mr. Gates "gets it" now.
Fred