Hi Bill,
Thank you very much for your comments about our new line of Diablo sandpaper/abrasives. We are committed to offering the best sandpaper/abrasives on the market, and we appreciate any feedback that helps us improve our products.
As we developed our abrasive range, we conducted extensive testing versus other sandpaper lines on the market. In comparative tests of random orbit sanding discs, for example, our testing has shown that Diablo discs deliver an average of over 18% faster stock removal in hardwood, as well as 18% better dust collection. In softwoods, we have shown improvement of 9% to 18% in both stock removal and dust collection, depending on the grit tested. Since dust collection efficiency has been raised as an issue on this forum, we would like to point out that our testing suggests that the unique pattern of multiple small holes in Diablo discs actually allows dust to be drawn more efficiently into the sander, compared to the patterns of larger holes you have seen in the market.
Despite those positive test results, we also are well aware that problems can occur, and we take any customer suggestions or input very seriously. That’s why we are very interested in communicating in more detail about your experience with Diablo abrasives. If you will take a few minutes to contact us directly, we would like to learn more about your application and the problem you encountered, and also arrange an exchange of the product free of charge. We hope we can resolve the issue to your satisfaction, and we really appreciate your support in elevating the performance of Diablo sandpaper/abrasives.
Please contact me by email at
cmccracken@freudtools.com