I am glad things worked out for everyone!
Quote:
Originally Posted by
Roger Chandler
. . .
I am just glad he cares about his customers, and can put to rest feelings that some had they did not get what was advertised, so when he corrects these minor things, he will be all the more well thought of! Sometimes things get lost in translation with oversees manufacturers, I would imagine........I am willing to give them the benefit of the doubt! :)
Roger,
None of us got what was represented. That is why you bought a new banjo. However, it seems that this was unintentional and will be corrected. I have been burned to the tune of tens of thousands of dollars several times. Once that has happened along with some lesser burns that were still in the thousands you get less willing to take chances on others' mistakes to your disadvantage being innocent accidents. I drove 3500 miles round trip to correct one burn and was going to drive around 1500 miles on two different occasions to correct a couple other burns. When the people realized they would be looking at me on their doorstep they corrected things themselves. I get my ducks in a row and cover my butt!
I wish I had my 766 sitting here and wasn't looking at two days of very hard work to put it back in place again. However, I don't regret covering my tail again. I have been disabled and on a fixed income for twenty-five years. $1500 isn't a small burn these days and unless Grizzly came through with the longer banjo I would have always had grave doubts about the safety of using a longer one.
I'm very glad for myself and everybody concerned including Grizzly that it is working out the way it is. They are going from a PR nightmare to a customer service homerun! I do think that is because of customer's raising enough noise that Mr. Balolia intervened. This is a win for everyone, customers who make noise when they are unhappy with legitimate cause, Grizzly for showing they can be responsive to legitimate issues, Mr. Balolia for being on top of his business issues. Grizzly will more than recoup costs of changes in customer satisfaction and increased sales. No losers here and that is always nice!
Hu