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  1. So you need to take the x axis apart and check...

    So you need to take the x axis apart and check each component to see what has worn out. I would guess that either the stepper motor is gone or the Drive gear itself has slipped down on the shaft of...
  2. Matt, this problem almost always has to do with...

    Matt, this problem almost always has to do with the X axis components ( bearings, Idler, drive gear and/or, belt, or even the stepper motor ). I would turn the power off and move the head all the...
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    Hi Bill, a replacement 30 watt tube costs...

    Hi Bill, a replacement 30 watt tube costs $1,150.00 and you can use the box the replacement tube comes in to return the old one back to Universal. Upgrading to 40 watts is cost prohibitive on that...
  4. One other thing to check is that you have turned...

    One other thing to check is that you have turned off USB Suspend setting in the Advanced Power Options menu. This can cause this issue as well.
  5. VLS units that turn off suddenly are usually a...

    VLS units that turn off suddenly are usually a result of not configuring the Power management settings correctly ( Disable USB Power suspend in Windows ), or the PC/cable you are using. I would...
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    Good deal. Did your homing issue go away?

    Good deal. Did your homing issue go away?
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    I would replace both Y axis Drive Gears, as the...

    I would replace both Y axis Drive Gears, as the set screws are no longer gripping the axle tight enough anymore. After replacing them, I would loosen the three screws that lock down the left side Y...
  8. Air Assist on Universal Laser

    Just to clear up operating your Universal Laser with Air Assist. If you are running air into a standard Air Assist equipped machine, you should always have the nose cone on. You must remove the...
  9. Hi Dave, your VLS4.60 DOES need to come from the...

    Hi Dave, your VLS4.60 DOES need to come from the factory with Air Assist installed. The Desktop versions from Universal are already set up with Air-Assist.
  10. Hi Joe: I have sourced a very nice 4.6 gallon,...

    Hi Joe: I have sourced a very nice 4.6 gallon, oil free compressor that runs at 55 decibels, and provides 4.4 CFM @ 90 PSI. It sells for $500.00 shipped to your facility.

    Universal Lasers' Air...
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    Hi Eric, one work-around, is to open your UPC and...

    Hi Eric, one work-around, is to open your UPC and select Focus View from the drop down menu then press the GO button. You can actually type a value for any X,Y or, Z cooridnate you wish to move to.
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    One other thing to check, is your line width...

    One other thing to check, is your line width .001", or Hairline.
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    You're right, I don't know why they hide this...

    You're right, I don't know why they hide this product on their web site, but you can get some if you call the company directly. I know because they shipped me a sheet in September to produce some...
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    The manufacturer for laser polymer for stamps is...

    The manufacturer for laser polymer for stamps is Stewart Superior at www.stewartsuperior.com
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    Sorry you have had so many problems. Have you...

    Sorry you have had so many problems. Have you asked your sales rep for some assistance? Sometimes you have to actually see the machine to find out why it is mis-behaving!
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    Did you replace that part? I know it is...

    Did you replace that part? I know it is frustrating when you cannot seem to find the issue. Have you had the rep out see if they could assist you?
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    Slipping X axis

    Hi Matt: One other simple fix would be to ask the service group to send you a new X axis drive gear ( the one that mounts on the stepper motor on the right side ). That part has solved this issue for...
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    Hi Kim, Universal offers the ILS systems, that...

    Hi Kim, Universal offers the ILS systems, that allow Class IV pass through, via two side doors. They also have gone the extra mile to allow for Interlock controls and an explanation of proper use of...
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    Let me qualify this reply: " I am a sales rep". ...

    Let me qualify this reply: " I am a sales rep". But, I sell a system from TBH filtration www.tbh-online.com I have several installed doing the same application. Even cutting acrylic there is no...
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