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    https://www.facebook.com/groups/1563646143998648

    https://www.facebook.com/groups/1563646143998648
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    X8 (v18) is two versions old. :) X9 (v19) =...

    X8 (v18) is two versions old. :)

    X9 (v19) = "Corel 2017"
    XX (v20) = "Corel 2018"
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    FWIW, there are some distributors who would be...

    FWIW, there are some distributors who would be tickled pink with unprotected/open territories. ;)
  4. Yes. The current "Legend" rotary attachment will...

    Yes. The current "Legend" rotary attachment will still work on a TT model. Call your local distributor or tech support at (303)215-9171.

    Email: tech@epiloglaser.com or your local distributor
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    Where are you located, Jay?

    Where are you located, Jay?
  6. +1 single forum

    +1 single forum
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    Torie, After you get the serial number to...

    Torie,

    After you get the serial number to confirm the age of the laser and after you've had a chance to "kick the tires" on it (don't buy it without seeing it since you're buying from an...
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    If you haven't already done so, reach out to tech...

    If you haven't already done so, reach out to tech support at (303)215-9171 or tech@epiloglaser.com -- alternatively, call your local distributor. He can help too if tech support isn't readily...
  9. Just to put a bow on this discussion: It's our...

    Just to put a bow on this discussion:

    It's our opinion (at Epilog) that this company has no affiliation for many of the brands they offer on their website. They definitely have no affiliation with...
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    I hate to butt in on this conversation but the...

    I hate to butt in on this conversation but the three founders of Epilog Laser Corp. still drive to work at the factory every day -- with the exception of holidays & vacations, of course -- 29 years...
  11. Congrats on the new laser! I'm presuming you'll...

    Congrats on the new laser! I'm presuming you'll be using Corel to "drive" the laser? If you're a Corel "newbie", I have a list of resources I can send you via email since I'm as unsure as you are...
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    Neither of those sentences sounds quite right....

    Neither of those sentences sounds quite right. Looks like there is some misunderstanding at one end or the other. I'd suggest calling support again OR email the serial number to me -- jeanette at...
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    Absolutely! I don't know if it's "legal" to post...

    Absolutely! I don't know if it's "legal" to post a link to our calendar here but if you go to our website engravingconcepts.com and click on Events, you'll see the schedule there.

    Alternatively,...
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    You'll find some very helpful laser-specific...

    You'll find some very helpful laser-specific Corel videos on our Youtube channel here --> https://www.youtube.com/channel/UCipwFSiWyEBpbair2qtsgSg
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    Call Robert Hensley at Engravers Network to see...

    Call Robert Hensley at Engravers Network to see if he'll be showing his fiber galvo in Vegas. You are correct in that he was showing that at the Texas Trophy & Awards Show in Kemah last year.
    ...
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    Presuming you ordered it via a distributor, you...

    Presuming you ordered it via a distributor, you should be able to get the tracking # &/or est. shipping date from your distributor, regardless of the US office's schedule.
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    Boyd, Have you checked with tech support? ...

    Boyd,

    Have you checked with tech support? (303)215-9171 tech@epiloglaser.com
  18. I've no idea where you found that laser and it...

    I've no idea where you found that laser and it may be completely on the up & up but I would strongly recommend getting the serial number from the seller and running that past the manufacturer to see...
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    FWIW, there are extremely busy sales reps who...

    FWIW, there are extremely busy sales reps who still answer emails and/or phone calls in a very timely manner and, frankly, you should expect it. There are sales reps/distributors who actually will be...
  20. This is an excellent resource for...

    This is an excellent resource for troubleshooting, as you mentioned, but when/if all else fails ;), it's always a good idea to call tech support when they open at 6am (MDT) on Monday.
    ...
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    Epilog does have a list of used equipment. Go to...

    Epilog does have a list of used equipment. Go to Epilog's website, click on Products, select pre-owned equipment. Many of Epilog Laser's distributors (us included) have used equipment available too.
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    New name, new website, new look. :) ...

    New name, new website, new look. :)

    www.AwardsPersonalization.org

    The Int'l Awards & Personalization Expo is March 1-4, 2016, in Vegas, but for those near the Great Lakes area, the 2015...
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    I beg to differ. ;)

    I beg to differ. ;)
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    IIRC, motherboards are around $500.

    IIRC, motherboards are around $500.
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    I trust that you followed up with tech support on...

    I trust that you followed up with tech support on this today? If not, start there in the AM.

    303-215-9171
    tech@epiloglaser.com
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