I built the Create-a-Bed with the 2 bookcases. Put the lot into the back of the Suburban and delivered it to my son's 3rd floor Spanish Harlem NY NY apartment.
I built a full XL because my son is rather long.
I called the factory in Louisville and talked to the man in charge. He was very helpful - the XL feature is not a standard so he marked up a set of drawings. He was prompt, courteous and correct.
A year later a concern arose - one of the pistons came off. I called for help and we discussed the possible causes. I purchased a new piston. Since I was traveling by air with tool box in hand I started pondering all the things that could go wrong. The pistons are held on by "c" clips. If one went flying I might not be able to replace it. I called by new friend and ask him to supply me one of each little clip which he did.
The point being - real good personnel service.
During the conversations I ask him about my time commitment. He said he could do a bed in 20? 40? hours. It took me probably 100 hours to build the bed and 2 bookcases and finish them The are gorgeous - looks like the one in the ad. i'd post a picture but i don't know how.
It turned out that the piston was okay. I re-leved the bed, but the piston back on and it has been trouble free for 2 1/2 years.
I recommend create-a-bed.
Good luck.