I am strongly considering filing a small claims court case over unpaid refunds that total perhaps $4,000. I returned about 240 items under a manufacturer's recall. The company handling the recall on behalf of the manufacturer claims that only 83 of the items I returned qualify for the recall. I carefully documented every returned item and believe I can substantiate that every item I returned qualifies for the recall.
In a case like this, do I file a claim against the manufacturer of the goods or the company handling the recall on behalf of the manufacturer? If I file against the company handling the recall, do I file against corporate HQ or the actual facility in another city and state that handles the recall?
I suppose I really should be asking a lawyer, but legal fees would quickly eat up my $4,000. I already face significant travel expenses since I will have to travel a long distance to appear in court.
The company handling the recall so far refuses to give me a list of the items rejected even though it appears they have that information.