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Thread: My Borg Product review was rejected!

  1. #1
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    Angry My Borg Product review was rejected!

    I bought a pair of horses from Home Depot. After a short time one broke. Brought it back & the returns person was nice & said just get another one which I did. They come in pairs so we opened them to get one & both of the new ones were broken!. I was told to return them I had to have the pair, I only had one with me so I plan to return the pair today & I imagine I'll have no trouble . I wrote a review of the product & offered one star, said don't buy them because they were junk. Home Depot rejected my review since I "didn't follow their guidelines". I'd say the reviews at Home Depot may not be the best guideline to use when buying a product there.
    Dennis

  2. #2
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    Harbor Freight does the same thing.
    I had to fix a compressor to keep it running. Review never was published.
    Never, under any circumstances, consume a laxative and sleeping pill, on the same night

  3. #3
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    Same at Sears... anyone would be naive to trust reviews monitored and published by the company making money off of the product in question.
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  4. #4
    Very interesting. This would make a great article for any aspiring journalist out there (hint hint).

    Go to a bunch of web sites and create two reviews for the same product. The first, short and negative, no objectionable words, etc. The second, short and positive, not too much detail.

    See which sites publish which reviews, and report back.

  5. #5
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    Quote Originally Posted by dennis thompson View Post
    I bought a pair of horses from Home Depot. After a short time one broke. Brought it back & the returns person was nice & said just get another one which I did. They come in pairs so we opened them to get one & both of the new ones were broken!. I was told to return them I had to have the pair, I only had one with me so I plan to return the pair today & I imagine I'll have no trouble . I wrote a review of the product & offered one star, said don't buy them because they were junk. Home Depot rejected my review since I "didn't follow their guidelines". I'd say the reviews at Home Depot may not be the best guideline to use when buying a product there.
    Dennis
    Well geez Dennis, thats why they have the product reviews, 1st rule is "rate everything good to increase sales", 2nd rule is "there is no 2nd rule" get with the program man

  6. #6
    I wondered why there were so few reviews on those sites... There are some great tool reviews on Amazon. Some people even go back and update after a couple of years usage.

  7. #7
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    Jeff,

    The second rule is dump the product and remove it completely from the website when too many complaints come in and start to appear on other websites.
    Hi-Tec Designs, LLC -- Owner (and self-proclaimed LED guru )

    Trotec 80W Speedy 300 laser w/everything
    CAMaster Stinger CNC (25" x 36" x 5")
    USCutter 24" LaserPoint Vinyl Cutter
    Jet JWBS-18QT-3 18", 3HP bandsaw
    Robust Beauty 25"x52" wood lathe w/everything
    Jet BD-920W 9"x20" metal lathe
    Delta 18-900L 18" drill press

    Flame Polisher (ooooh, FIRE!)
    Freeware: InkScape, Paint.NET, DoubleCAD XT
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  8. #8
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    Quote Originally Posted by Dan Hintz View Post
    Same at Sears... anyone would be naive to trust reviews monitored and published by the company making money off of the product in question.
    The idea of poor reviews not getting published is quite disconcerting maybe because I rely heavily on reviews for purchasing.

    I have only reviewed one item at sears about 6 months ago on a dehumidifier and it was a short negative review with 2/5 stars. After reading this thread I checked and verified that it is still there.

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    Quote Originally Posted by Dan Hintz View Post
    anyone would be naive to trust reviews monitored and published by the company making money off of the product in question.
    Or by magazines that accept advertising dollars. I use reviews as a small part of my decision making process. Folks here and at Family WWing seem to offer the most candid reviews. Other forums have a bit too much of that "I paid for this thing so it must be good" or " this thing wasn't what I expected so it is junk" sort of owner reviews for me. Take it all in and filter out an opinion the best you can is my advice.
    "A hen is only an egg's way of making another egg".


    – Samuel Butler

  10. #10
    By not writing a "good" review of a Borg product, you have not assimilated to the Borg. Once you have submitted to the Borg, you will be granted a posted review.... Or something Star Treky like that
    Seriously though, while totally agreeing with Dan H.'s comments and Glen B's, it also a wonder that REALLY badly written and juvenile reviews get posted and left for YEARS on many of the companies websites. I feel you pain and frustration of not being to voice your complaint about a bad product though, sounds like more people will buy it without yours and other previous buyers warnings getting through. Was it the Stanley Plastic Adjustable saw horses?.

  11. #11
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    Seriously,

    you have to take reviews with a grain of salt and know who is doing the review.


    We have people all the time ranting and reviewing tools here and they have no serious experience or training on how to use that equipment.

    Example:

    Recently there was a guy who bought a brand new bandsaw and was having trouble getting the blade to track so the sanded he crown off the tires and later admitted he hadn't contacted the company's technical support group yet. Now think about this. This guy is making major changes and damages to a brand new bandsaw WITHOUT TALKING TO THE COMPANY? Point....some bandsaws are made to function with crowns on the tires....some aren't. Before re-engineering any tool give the company a chance to respond. If this company told the guy to "kiss off" on the warranty I would not blame them. I wouldn't have much faith in this person's review.

    Ignorance is a lack of knowledge. Stupidity well......a stupid person probably can't learn.

    Some people doing reviews can fall into either of those categories and their reviews are worthless.

    I trust the experts at magazines to point out advantages from a user standpoint. I trust the folks at a few magazines to give an unbiased report. I trust some folks at websites to give good reviews.

    In the end, I would prefer to see, use, touch, analyse and decide based on my own experience.

    Often that is hard to do when you live in Idaho.
    Last edited by Ken Fitzgerald; 09-15-2010 at 12:43 PM.
    Ken

    So much to learn, so little time.....

  12. #12
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    Quote Originally Posted by Zach Callum View Post
    There are some great tool reviews on Amazon. Some people even go back and update after a couple of years

    usage.
    Manufactures / suppliers would never hire anyone to write product reviews online, would they?
    Thank You
    Ed

  13. #13
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    Quote Originally Posted by dennis thompson View Post
    I wrote a review of the product & offered one star, said don't buy them because they were junk. Home Depot rejected my review since I "didn't follow their guidelines". I'd say the reviews at Home Depot may not be the best guideline to use when buying a product there.
    I wouldn't render judgment, here, without reading what you wrote, and then looking at the "guidelines" to see if you, in fact, WERE in violation of any of them.

    Positive, negative, or neutral review ... WAS your submission in line with their guidelines ?

    It would be unfair to HD if the mere fact that your review was negative ... had nothing at all to do with its rejection.

    I'm sincerely asking the question. I'm not trying to pass judgment, here.

  14. #14
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    I know some will reject a review if you enter in a price.
    "Remember back in the day, when things were made by hand, and people took pride in their work?"
    - Rick Dale

  15. #15
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    Disturbing yes. Surprising - not in the least.

    Since the question came up, I wanted to say that a year or so ago I wrote a review on Rockler that was critical of their urethane bandsaw tires. I was a little surprised when it was published right away and unedited. Kudos to Rockler. I've written a few reviews on Amazon, a couple very critical - one star ratings - and they were all published as well. Some online vendors seem to play it straight.
    The problem with education in the School of Hard Knocks is that by the time you're educated, you're too old to do anything.

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