Well, my heater started acting a bit odd last week. It seemed to not come on enough, then it wouldn't shut off, then it wouldn't come on at all. So, I called the number on the manual. It went straight to Grainger. I didn't buy it through Grainger, I got it through another company. I bought it last year, this time. So, it was still under warranty. I explained the issue to Grainger and they knew exactly what the problem was because it seems that they've been having this sort of problem with these units. It was the thermostat. I called last Friday, and Grainger would have the new thermostat to me on Monday. But, since I didn't buy it through Grainger, I had to call the company I bought it from, and didn't get around to calling them til Monday. So, I've been heating my 24 x 30 shop with one of those electric oil heaters all week. Along with a ceiling fan, it kept the shop at 40-45 degrees even with temps in the teens and pretty good winds. I got the replacement thermostat today. I went in to replace it. Now you'll see why I might be lucky to still have a shop...
If you have one of these models, you might want to look to see if you have the same thermostat. While it doesn't seem that there is a recall on them, Grainger certainly knows about the problem.