Before You Rant Read This
December 20th, 2010
"It is the intent of SMC to permit the airing of concerns regarding the suitability of a particular product, or the quality or sufficiency of customer service provided by a vendor in any particular instance provided there is not a breach of contract component involved.
However, these rant types of threads often deteriorate into a "piling on" and develop a very negative tone. That doesn't assist other viewers in assessing the overall advisability of whether to buy this particular product, nor to assess the overall customer service provided by that manufacturer/vendor.
In order to be fair to the many vendors that provide woodworking products who are not represented here, the following policies will be in force:
The original poster must have first contacted the manufacturer/vendor and have attempted a solution PRIOR to posting the thread.
The original poster should provide factual details of the problem, and details of efforts that have been made with the manufacturer/vendor to rectify the problem.
Subsequent posts by others must be limited to suggestions to the original poster to assist in rectifying the problem - not to pile on because you had similar problems.
SMC is a woodworking forum. The intended purpose is to provide a community in which useful information may be shared among our members. Threads that do not achieve that purpose will be locked, or removed as necessary." SawMill Creek is not a Court of Law and we are not in a position to judge a breach of contract case here, therefore SawMill Creek will not become a stage or a courtroom for a one sided legal dispute, it just isn't our mission.