I have never even heard of customer service like this. I doubt that anyone will believe it but here goes....
I bought a Zero Clearance Insert that I heard fit my General Contractor saw. It was actually designed to fit Jet and Powermatic saws. When it got here it fit just right except it was a little short. I called Ron Lee who happens to live in Gainesville, GA., 30+ miles North of me to let him know that the insert did not quite fit the General International table opening.
To my amazement he said he was going to be down near me and asked if he could drop by and check it out. Sure enough Ron showed up a few hours later with enough calipers and measuring instruments to make Starrett envious. Ron spent over and hour measuring and investigating.
Even more to my amazement Ron called me today, the day after, and asked if he could drop back by. Believe it or not he had made brand new table inserts, that fit flat perfect. You arn't going to believe this, he even brought beer, Becks ! Ron had clear templets etc. and made sure his design was as perfect as it could be made. Ron left me two custom inserts, that will always remind me what it means to take care of customers. I only hope I can do half as well in my business.
If you need table inserts and like companies who stand behind their work, make sure you get a Leecraft.