Picked mine up at Woodcraft. Fortunately, the rail was fine, though the packaging had taken a hit. Not fun driving home with what looked like a pole vault pole.
I usually write a note on the delivery order specifying that there is damage. I don't think you give up your rights if you do that.
I've found Amazon customer service to be great, so not surprised.
- After I ask a stranger if I can pet their dog and they say yes, I like to respond, "I'll keep that in mind" and walk off
- It's above my pay grade. Mongo only pawn in game of life.