I have a nice little Craftsman boxed 10 bit router set, and I managed to break the 1/2" bit. Time to take advantage of the famous Sears warranty reputation. I took the whole set by our small Sears tool store today in our small town and asked about a replacement. The person there checked their on-shelf inventory and said they only had sets. "Couldn't you just order the bit?" "Not really, you'll have to go to a mall store." Well, the closest 'mall stores' are 40 and 50 miles away and I'm not headed in that direction anytime soon.
Why "not really"? Is that standard procedure for small Sears tool stores? Would the manager take care of this for me?
Thanks,
Rick