Originally Posted by
Michael MacDonald
Larry's experience with the Rigid lifetime seems just plain wrong... How could a retailer do that? A 5-year warrantee is one thing, a lifetime warrantee is another thing. Different. Not the same.
Larry - did they show you any "fine print" to establish this? That kind of bunk really would tick me off.
This was several years ago, and I do not remember exactly how many years it was, probably more that 5, but I really do not remember. The whole thing ticked me off though, saying it was the lifetime of the tool not my lifetime. I had assumed it meant for as long as I owned the tool. Apparently "lifetime" means the reasonable lifetime of the tool these days. Reasonable lifetime can mean anything the vendor want it to mean I guess.
BTW: I just went to their website and it looks like they may have changed their definition as of 2004 to be more in line with what I was thinking. I am sure I had purchased mine before then though.
Lifetime Service Agreement The original purchaser of an eligible product may elect to register for a free Lifetime Service Agreement. To accept this Lifetime Service Agreement, you must register your product and submit proof of purchase for processing approval as described below. The Lifetime Service Agreement provides the original owner of qualifying RIDGIDŽ Brand tools a lifetime of free replacement batteries, free service and free replacement parts subject to the limitations set forth below.
The Lifetime Service Agreement is available free of charge, on all eligible RIDGIDŽ Brand hand held power tools, stationary power tools and pneumatic tools, subject to the terms and conditions stated below. Customers have 90 days from date of purchase to register tools for the Lifetime Service Agreement. Once all conditions of the registration process are fulfilled, the tool’s service coverage lasts the lifetime of the original purchaser. The Lifetime Service Agreement status on a tool is not transferable to persons other than the original purchaser. Note: The RIDGID Lifetime Service Agreement is only available for eligible RIDGID tools purchased at THE HOME DEPOT.
Larry J Browning
There are 10 kinds of people in this world; Those who understand binary and those who don't.