Monitors display at 72 dpi, historically (it's 96 or something now), but let's just say 72 dpi is the resolution a monitor displays at. Printing requires 300 dpi for normal photo printing. Your image file has a resolution and a size. It might say it's 72 dpi and the size is 3624 x 2448 (pixels). You divide the pixels by the resolution and you'll have your print size. For example, if you printed this at 72 dpi, then you could print a photo that was 50.333" x 34" in size. However, if you wanted a quality photo, at 300 dpi, then this same photo at 300 dpi would be 12.08" x 8.16". You simply divide the pixel dimension by the resolution and you'll have the size you can engrave it at.
If you plan to engrave something at 250 dpi, then you need to size it correctly so the math works out. You can skip that step if you want, but these mismatches in the math, I believe, are what cause many of the minor problems that people can't solve. Your photo should match your output. If you put a 300 dpi image in and you're engraving at 250 dpi, then the software has to figure "something" out. It's that "something" that I believe causes very fine, minor issues. When they match, you take that one thing out of the equation, and then all the problem solving can shift somewhere else.
Just my opinion on it.