I'm not sure this thread belongs here but here it is anyway. I ordered from Global a small cart to use in the shop. The website said there would be a rebate on the cart. I know -- a real pain but it would make a difference in the price. The cart was damaged on arrival, but still functional. I called them about the damage and agreed to keep the cart for a discount on the price. I then tried to apply for the rebate. The application requires one to fill out a form online (no problem), and then print a paper form which must be completed an mailed in. Why all the hoops? To deter one from applying, of course. I emailed Global and was told that they don't handle the rebate another company does that and Global has no control over the process. Imagine -- they outsource the rebate process and then let the other company really annoy their customers. I don't have a printer and don't want to go somewhere and pay to print the form which I would then mail to them. I told Global that I thought this was bait and switch. Promise a rebate and then make it way too difficult to collect. It's not as though they don't know I bought the cart from them. Now I'm told that because I received damaged goods and agreed to keep it rather than sending it back for another shipment, Global will do nothing about the rebate. Amazing customer service.
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