Okay, I was cleaning my machine last night and forgot to turn it off. When I looked down and saw the display was out, I nearly freaked. Decided to log on here and see if I could find any help. Based on other posts, figured out the motherboard went out. I called Epilog today to find out how quickly they could send a new one out to me, and I was completely prepared to pay $995 for the replacement. So, you can imagine my surprise when I found out that they were sending the new out free of charge, overnight. My machine is 3 years and is no longer under warranty. Authorized the $400 core charge that will get refunded when they send me the new one. WOW! I love Epilog support.