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Thread: Another not so great customer service from Jessem

  1. #1
    Join Date
    Nov 2007
    Location
    Hot Springs, VA
    Posts
    763

    Another not so great customer service from Jessem

    Just want my steam off a little bit.
    Ordered parts from Jessem, not in the rush. Regular shipping is fine - no problem. After 11 days decide to call asking about status of my order. Pleasant women voice ask the order number and said - "don't you worry, it was sent last Friday". OK, Again - I am not in the rush to get it. Three hour latter got automatic e-mail response from UPS - you order shipped, but just electronic notification.
    If I understand correctly - they forgot or just missed my order, after my call they notified UPS about shipment, this is why I got notification just now.
    It is my third order from this company. All three with same issue - late shipment.
    Thank you for listening,
    Ed.
    Last edited by Keith Outten; 01-15-2014 at 2:18 PM.

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