The Rutland cleaner is the best I have used. The fireplace is not properly adjusted if it has soot on the glass or in the firebox.
We have a wood burning fireplace and I have always used ammonia and water with good results.
Yep, Rutland user here, as well... received an 8 oz. bottle with the pellet stove 4 years ago and it's still half full.
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Brasso... Smear it on, wait for 5 min. then wipe it off.. The tougher stuff will come off with a razor blade scraper.. I have used Brasso on wood burning fireplaces, pellet and corn stoves.. It takes the burned on black of the tempered fireplace glass..
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White vinegar. Cheap, natural, no chemicals and it works!
I don't know what you have but if you burn wood, yours is not the same. Mine is a Heat & Glo, natural gas fired.
Years ago in a previous house I had an Earth Stove (brand), a wood burner. That had a fire brick liner and much thicker steel.
The tin box around this gas fire place is maybe as thick as a tin can. Trying to burn wood in it would be a disaster and winner of the Darwin Award for the decade
Understood about etching the glass. I think it is more of a matter of baked-on build up. Last time I cleaned it, I made substantial progress but not perfection before I called it good enough because the progress made came with a lot of time and effort. It sounds like the Creekers' suggested a variety of purpose formulated products that work, plus a few alternatives that may work too.
My wood burning stove cautions not to clean the glass; normal operation will keep it clean. And it does.
I guess I would ask the manufacturer.