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Thread: Another question for the computer/wifi/tech savvy...

  1. #16
    Thanks for all the input guys. I have been so swamped with work I havent had a chance to peck away at this but today I am finally picking away at it a bit.

    This seems to either be something with regards to my laptop, wifi adapter, but the perplexing part is still the laptop performing well other than when at this location.

    To re-cap some of the questions off the top of my head...

    - I have done the unplug the router (power and so on) with no gain
    - I recently did a hard reset on the router and input all data from scratch (with frontier support)
    - Power issues dont seem to be an issue
    - Speed testing using Ookla (speedtest.net)
    - I also downloaded the Ookla app on my Galaxy S5 and it consistently shows 3megs or better but for instance a test while im writting this showed a 16ms ping (location in my state) and finished with a 1.35meg average. Test immediately following that on the phone showed 3.09

    I had leaned towards Matt's conclusion that its a Frontier issue but I have a suspicion its something to do with my laptop though I dont have another laptop to try at this location.

    Sorry for the delay in responding, being busy isnt fun at times

  2. #17
    My latest results as of today..

    So I checked into the modem/router firmware update, frontier doesnt allow that. There is a firmware version listed but no way to update. Checking on the net for the unit I have this seems to be the general conclusion.

    All day the speeds/access have been pitiful on my laptop though the speed tests on the phone remain relatively consistent (good). This is with data shutoff on the phone (wifi only). I still just find it odd as the phone seems to be able to run on the modem without issue.

    I have been searching for new drivers for the wifi adapter on the laptop (a broadcom 4322AG) but the ones I find specific to the machine windows says I have the current driver but still looking.

    So here at the end for the heck of it I tether my S5 to the computer via cable and get 1.8 or so on a speed test. Then I set the phone up as a wifi hotspot and consistently get 2.5 megs or better on the laptop.

    I just swear there is something with "this" laptop at "this" location that is tripping things up and I dont think its signal/site based.

    My gut feeling all along has been some sort of malware or software issue but today I ran the laptop in safemode with networking and had the same slow speeds via the frontier modem. I opened up the wifi cover and checked to make sure the antenna was seated well. But again, it runs flawlessly on wifi at my GF's and here via hotspot on the phone. Today I also ran CCleaner and corrected any registry issues, ran spybot search and destroy with only cookies/cache being cleaned, AVG scan comes back clean.

    Out of desperation I even tried changing the SSID on the modem/router and setting up a new location on the computer and nothing changed.

    Now whats a bit funny is as I am sitting here writting this (on large external monitor) I have the "connect to network" dialog box open on the laptop screen and that connection (my shop) periodically drops off the available wireless connections list. At just a few seconds ago the shop connection popped back up but say "the capabilities of your network adapter do not match the requirements of this network", which has since changed to "security-enabled network". Gets me wondering if the router/modem is the problem but I just dont see it on the phone because im only on it briefly and additionally I have smart switch on the phone which supposedly optimizes data between wifi and cellular.

    Its becoming quite the challenge to figure out.

    I have a frontier switch building right next to me and Im about ready to ask one of the guys if he will just swap out my modem as a trial but not sure whats possible without a work order... we will see.

  3. #18
    Join Date
    Sep 2009
    Location
    Medina Ohio
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    4,534
    It could be the laptop wireless adapter is bad. If it is a B, G, N and the G is bad and you router is B, G and your GF is N

  4. #19
    Join Date
    Dec 2012
    Location
    Belleville, IL
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    Just going through the pieces of information you've given so far.

    1. At GF's house the laptop gets speed tests of perhaps 17megs or better.

    This tells me that your laptop wireless hardware and drivers are fine.

    2.
    Hard wired my laptop into the router and also got 3 megs.

    This tells me that the problem is not in Frontier's network. It also points me to a problem in the router's wireless settings or
    interference with a neighbor's router. I'd look for one of the free stumbler utilities and do a scan of available wireless networks around your shop. If your neighbor's router is using channel 6, I'd change your router to use channel 1 or 11. The stumbler utility should also show you the signal strength that is coming off your router, which should help with #6.

    3.
    Have run several scans with Spybot Search and Destroy, AVG, and so on all coming up clean.

    Doesn't sound like a malware problem to me given that the laptop performs well when cabled to the router and while at your GF's house.

    4.
    Galaxy S5 consistently shows 3megs or better.

    Was the Galaxy using the cellular network or WiFi from router and in the same location? If the Galaxy was not using the cellular network and you did the speed test from the same location as the laptop, I would look at the MTU parameter in the TCP settings for the wireless network adapter, and match that to the MTU setting in your router. The default MTU size for Windows is 1500, but if the laptop's MTU setting exceeds the MTU setting for the network, performance will degrade as every TCP packet will have to be split. I assume that the MTU setting in your router's Ethernet settings is compatible with Frontier's network, since you are getting good performance there. Try a setting less than 1500 in your laptop wireless adapter settings (maybe 1365 as a test) and see if performance increases.

    5.
    Changed the SSID on the modem/router and setting up a new location on the computer and nothing changed.

    SSID doesn't effect performance. It is just a way to identify the wireless network.

    6.
    Connection (my shop) periodically drops off the available wireless connections list. At just a few seconds ago the shop connection popped back up but say "the capabilities of your network adapter do not match the requirements of this network".

    Would like to dig here a little more. Where is the router in relation to the laptop? I can't tell from your note whether the router is in the shop or a different part of the house. What would you judge the distance to be? How does this differ on the relationship between the router and the laptop when you're at your GF's house? I ask because your laptop Wi-Fi antenna might be limited. You could be at max distance or the signal might be weakened enough as it passes through building materials. You might also check router's antenna configuration for problems. I find that if a router is placed on a higher floor and nearly overhead, the antenna is not optimal to broadcast in that direction. Depends on the router. Look for that stumbler utility and see what the signal strength is from the laptop (and if possible see if there is a utility for the Galaxy).

    Last, Matt is correct that a 802.11b device will slow all devices on a 802.11g network. However, 802.11b is rated at 11 Mb, which is still faster than the 3 Mb you're trying to achieve.

    Dave
    Last edited by David Masters; 06-25-2014 at 5:57 PM.

  5. #20
    David, First, thanks for taking so much time. The wonders of SMC... I have noted in your text below....

    Quote Originally Posted by David Masters View Post
    Just going through the pieces of information you've given so far.

    1. At GF's house the laptop gets speed tests of perhaps 17megs or better.

    This tells me that your laptop wireless hardware and drivers are fine.

    Speed test sitting here prior to writing this at GF's comes in at 18megs


    2.
    Hard wired my laptop into the router and also got 3 megs.

    This tells me that the problem is not in Frontier's network. It also points me to a problem in the router's wireless settings or
    interference with a neighbor's router. I'd look for one of the free stumbler utilities and do a scan of available wireless networks around your shop. If your neighbor's router is using channel 6, I'd change your router to use channel 1 or 11. The stumbler utility should also show you the signal strength that is coming off your router, which should help with #6.

    Will look into this. There are only two neighbors at the shop (three counting the Frontier switching building next to the shop) but none of them ever appear as an available network on the laptop in the office. Occasionally if I am at the far end of the building I will get one neighbor popping up on my phone.


    3.
    Have run several scans with Spybot Search and Destroy, AVG, and so on all coming up clean.

    Doesn't sound like a malware problem to me given that the laptop performs well when cabled to the router and while at your GF's house.

    4.
    Galaxy S5 consistently shows 3megs or better.

    Was the Galaxy using the cellular network or WiFi from router and in the same location? If the Galaxy was not using the cellular network and you did the speed test from the same location as the laptop, I would look at the MTU parameter in the TCP settings for the wireless network adapter, and match that to the MTU setting in your router. The default MTU size for Windows is 1500, but if the laptop's MTU setting exceeds the MTU setting for the network, performance will degrade as every TCP packet will have to be split. I assume that the MTU setting in your router's Ethernet settings is compatible with Frontier's network, since you are getting good performance there. Try a setting less than 1500 in your laptop wireless adapter settings (maybe 1365 as a test) and see if performance increases.

    When I did the speed tests with the Galaxy I shut off cellular data thinking it would test across the wireless connection. My thought was if it was an intermittent issue with frontier I may have never seen it via the phone because normally my cellular data is on and I have smart switch enabled which I assumed causes the phone to optimize data from the best source.

    Will do on the MTU as soon as I get to the shop.


    5.
    Changed the SSID on the modem/router and setting up a new location on the computer and nothing changed.

    SSID doesn't effect performance. It is just a way to identify the wireless network.

    Just a monkey beating on a transmission with a whiffle ball bat attempt at a fix

    6.
    Connection (my shop) periodically drops off the available wireless connections list. At just a few seconds ago the shop connection popped back up but say "the capabilities of your network adapter do not match the requirements of this network".

    Would like to dig here a little more. Where is the router in relation to the laptop? I can't tell from your note whether the router is in the shop or a different part of the house. What would you judge the distance to be? How does this differ on the relationship between the router and the laptop when you're at your GF's house? I ask because your laptop Wi-Fi antenna might be limited. You could be at max distance or the signal might be weakened enough as it passes through building materials. You might also check router's antenna configuration for problems. I find that if a router is placed on a higher floor and nearly overhead, the antenna is not optimal to broadcast in that direction. Depends on the router. Look for that stumbler utility and see what the signal strength is from the laptop (and if possible see if there is a utility for the Galaxy).

    The shop is a commercial building, the router is in the front office room which is where the laptop/desk is at the moment. Same room, 15' apart, no obstructions. At GF's its a small house, laptop works anywhere in the house, second floor, first, outside, router/modem is in kitchen. Separated by a wall or two and a single floor at most.


    Last, Matt is correct that a 802.11b device will slow all devices on a 802.11g network. However, 802.11b is rated at 11 Mb, which is still faster than the 3 Mb you're trying to achieve.

    Dave
    Second speed test prior to reply @ 17.9

    Will see what I get at the shop.

  6. #21
    Join Date
    Apr 2007
    Location
    Columbus, Ohio, USA
    Posts
    3,441
    Do you know what channel your wireless router is using and what else is using that same channel? On my Android phone, I use something called "Wifi Analyzer" that will show me the wireless routers using specific frequencies. Might be useful to see if there is interference

    Note that you may be connecting on 2.4 GHz or 5 GHz

    Are you able to ping your wireless router? If pinging your wireless router is slow that will be instructive. Also, as already mentioned, the trace route command is useful to show you where the connection is slow since it should show you each hop.

  7. #22
    MTU is at 1500 for wireless, lan, and bluetooth.

    Loop back pseudo interface 1 is at 4294967295

    Router/modem is on channel 1. Ive not clearly found how to set the channel on the wireless adapter at this point

  8. #23
    Wow,
    I dont want to speak too soon, and we'll see how it goes for the remainder of the day, but...

    I downloaded the WifiAnalyzer app to my phone and while standing over at the router (by the front door to the shop) I could see only my signal, very strong, 2.4 Ghz on channel 1. I had the laptop cabled to the modem and couldnt get anything higher than .3 megs or so on the speed tests via wifi and most would just time out. Cabled was still getting high 2's. Couldnt seem to find anything. Then on the phone for a brief second popped up another frontier signal which I can only assume is the frontier switch building at the end of the shop (perhaps 120' away). I barely saw it but it and then it disappeared. It was also channel 1. For the heck of it I went into the router config and changed the channel to 3. Im now sitting at my desk and the last three speed tests have been right at or just below 3 megs over wifi.

    Astounding.... Fingers crossed.

  9. #24
    Join Date
    May 2005
    Location
    Highland MI
    Posts
    4,523
    Blog Entries
    11
    I feel guilty complaining about not getting the full 57 mbps bandwidth on wireless when Mark is struggling to get 3 mbps. But I got so frustrated with the inconsistent wireless speed, and often no speed, I called Comcast and they returned and installed a new router, same Docsis 3 model. Tested good when the tech left, later it was back to its same old tricks. I would start loading an important page, it would freeze and I would carry my laptop over to the router and plug in a short Ethernet cable to finish loading the page. So I bit the bullet and fished a Cat 5e cable to my kitchen table where I sit with my breakfast and laptop. It wasn't easy, I had to remove my DC filter and downturn elbow in my tight DC closet to get access to the finished ceiling basement joist area beyond. Thank goodness for my 12 foot fiberglass electrical "fish pole". But I now have an Ethernet wall outlet in the kitchen/dining area next to my laptop. And my connection is rock solid at about 58 down/12 up on virtually every test. Did the same and eliminated the wireless bridge to my BluRay used for streaming Netflix. That one required drilling through the brick in 2 places and running 60 feet of cable beneath the deck. Hoping my wife is happy enough with her signal in her knitting room that I don't have to fish a cable there too.

    Sorry for the hijack.

    3588856510.png
    Last edited by Ole Anderson; 06-27-2014 at 12:52 AM.
    NOW you tell me...

  10. #25
    Join Date
    Feb 2003
    Location
    Doylestown, PA
    Posts
    7,572
    Mark, I'm glad you were able to solve your mystery. That's not something that came to my mind. Ole I've developed a fondness for MoCA for the same reason. Wireless in great -- when it works. Our house has home run coax wiring and we have FiOS which uses MoCA. Any cable outlet can become an wired ethernet port with the purchase of a MoCA ethernet bridge (I think that's the right term), usually a used Verizon FiOS router which gives 4 ethernet ports.
    Last edited by Curt Harms; 06-27-2014 at 8:15 AM.

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