I order the G0453W planer from Grizzly, back in May, along with the T27625 Shelix cutterhead. The Shelix head cost of $595.00
The planer arrived quickly, with the straight knives, and we were told the Shelix head was on back order until early June.
We ran a couple of boards thru it, to make sure all was well, and it ran perfectly.
We're planing lots of figured wood, and can't do anything with the straight knives. We need that Shelix cutterhead.
Mid June, I called, and asked for an update, and they said "End of June"
Now, here I am, past the middle of July, and still no cutterhead.
I called them today, and they gave me an estimate of "end of Aug"....and she emphasized "estimate".
I told her this has become rediculous, and I've been more than patient....but now that this planer is no use to us, I need to return it, and get something from Minimax or Laguna. She put me on hold....
She came back on the line, and said they do have another cutterhead that will work for us, but it's $895. I told her that I wasn't going to pay more for the head that I've waited so long for. She put me on hold again. When she came back, she told me that this $895 head was a straight knife head. I told her the planer already came with one of those, so that wouldn't do me any good, anyway.
She asked if I used the planer, and I told her I ran 2 or 3 boards thru it, to make sure it was in good operational order, and I told her it ran perfectly.
She then informed me that since it is now used, I will need to send her several pictures, confirming its condition, and that there will be a 10% restocking fee. In addition, I would need to pay the return shipping.
Needless to say, I was furious, but remained calm, and I simply asked her if she understood the "position I've been put in"? She said she did, but that her hands were tied.
Are there any other Creekers out there, that have any suggestions for me?