We have an epilog helix (60W) and a universal vls4.60 (50W) in the local makerspace.
The epilog rasters about 2x as fast as the universal. because the epilog uses servos and the universal uses steppers.
The universal cuts thick wood and acrylic way better than the epilog. the epilog chars the crap out of stuff and requires multiple passes. the universal punches clean through on first pass. because we have coaxial air assist on the universal and lateral air assist on the epilog.
Both machines have their quirks. I find myself using the universal more, mainly due to the ability to cleanly and easily cut thick wood.
I regularly push the limits of the bed size, but then i'm currently using these machines to make plywood furniture
probably not typical for your average maker. 24"x18" is just barely big enough to hold the plywood sheets I work with. I'd love something more like 24x24. though once i get my shaper origin, i may stop using the universal for plywood altogether. who knows. that's still a year away though
The ideal laser cutter for me would have coaxial air assist and servos. Both are good machines, but if I could choose only one machine from the makerspace, it would be the univeral.
FWIW I use gimp, inkscape and visio to drive these laser cutters.