On Oct 23 2016 I ordered a MicroJig Grr-ripper push block system from Rockler, which included a free upgrade to the deluxe version (basically, a larger base addon). I received the basic push block from Rockler on Oct 27. I had to fill out a form on the MicroJig web site to get my free upgrade kit, which had to include my Rockler receipt.
I filled out the MicroJig form on Oct 28, 2016 and got an email acknowledgement from them the same day.
On November 14, 2016 I sent a message to MicroJig support asking when my upgrade kit would be shipped. I received an auto-form email acknowledgement of my inquiry the same day thanking me for my enquiry and stating that I would be hearing from them soon.
It is now Nov 22 and I have heard nothing from MicroJig about my upgrade kit.
In your experience is this slow or nonexistent response typical of MicroJig?
It sure makes me very hesitant to ever do business with them in the future.