Well, I've used this thing 5 or 6 times with no major problems (maybe 200 cups/tins total), now it's suddenly malfunctioning.
It'll do the first 25-75% of the design correctly, then start randomly distorting the image.
- I've tried double checking all my settings, even had Boss tech support login to take a look and confirm everything is correct.
- I've tried slowing down the speed to reduce any possible "wobble" in the cup.
- I've tried adding some weight to the front of the cup as these tins are lighter than an RTIC/Yeti cup.
- I've tried adding new O-rings to the rotary.
- And obviously tried starting and restarting the machine.
Any other ideas? Boss has graciously agreed to replace the rotary free of charge if I believe it's faulty since I've only had it 10 months; but, they are back ordered and it will be 4-6 weeks before they have any to ship. So any chance this is something I could troubleshoot and fix myself.
Below are some pictures of what it is doing.
Please note: it is NOT engraving the image twice. I simply used the same scrap cup to give two different examples of how the results vary and are not good.
You can clearly see that the design is the same, but on the second pass it was started down half an inch lower and to the left. It distorted so badly on the second pass that it ended at the same point the first did instead of an inch further to the left.
Retry1.jpg
On this one I cut it off once it started to fail, but you can clearly see the "Nig" are all wavy and distorted. The design before that was fine.
cup3.jpg