Here's a fun one just to stimulate some discussion. I'll use a personal example because I can, but the question can apply to many purchases. Here goes.......
I'm still thinking about buying an LV shooting plane. Everyone has told me I'll notice the difference over the LA Jack and #6 I currently use. But what if I buy one, and after using it, I don't feel like it's enough improvement to warrant the cost? Is returning it taking advantage of a reputable company?
Sure, they will gladly take it back AND pay the return shipping. That's a cornerstone of their business. But there's something uncomfortable to me in returning a fully functional tool that does everything it's supposed to just because of personal preference. I mean, it's not THEIR fault I bought something and didn't "like" it. OTOH, you can argue that's always been an inherent risk in the mail order business - that the customer will occasionally return something that "looked different than it was in the catalog", etc. And that having a "no questions asked" return policy makes the customer confident buying mail order.
What do you think folks?
[An extreme example (IMO) is buying a tool just to try it out. For example, we had a new member here a couple years ago that bought 2 "similar" LV and LN planes, fully intending to keep only the one he liked best. He saw nothing wrong with that. To each his own, I guess.]