Hey All -
Wondering? Your “ego” ‘n feelings ever play a part in your losing a customer?
‘While back, I wrote ‘bout a situation where I had erred ever so slightly in engraving ‘bunch of stainless tumblers for an Outfit. I naturally deleted my engraving charge: the customer, then, insisting that I pay his cost of the 100+ tumblers.
Naively, my posted “Not responsible for mishaps” policy made sense to me at the time. You all set me straight in a HURRY! - smart business-wise, my policy wasn’t worth a grain of salt! (‘though I should tell you, it had never been applied.) Then, ‘couple of you wisely suggested that I ‘least get the tumblers back from the customer, as I would’ve paid for ‘em. Made sense! I e-mailed, informing this customer I would pay for the cups, once returned. Anyway, I never received the tumblers, never heard back, so, I’ve obviously lost this customer!
But, you know what? I’m happier for it! - thinkin’ back to this fella’s uncalled for abrasive ‘n threatening approach to the issue! Guess I’ve decided, sometimes, my ego ‘n feelings trump sales! Do want’ a add: I learned key lessons from you all! - was dumb of me to be figuring my engraving charges based upon the (cheap) selling price of a customer’s item(s). - and, that I should always try, first, to look at my policies from a customers’ viewpoint! Will miss the sales, but sleepin’ easier, now! - BILL