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  1. #1
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    Veritas medium router plane question

    I seem to have misplaced the screw shown in the pictures. Does anyone know what size screw that is? (Can't seem to find my thread gauge set, or I'd just measure it)
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  2. #2
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    Matt, That tapped hole is a 10-32 and is for attaching the fence to the router plane. If you have the optional fence feature the screw will be in the guide rod for attaching the fence. See here javascript:OpenInstructions('60576');
    Chet

  3. #3
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    Chet, thanks.

    I do have the fence, just missing the screw. (Rattled out on the way to or from an installation job I think)
    Making furniture teaches us new ways to remove splinters.

  4. #4
    Contact Lee Valley. I'm not saying this is standard practice for them, but when I tried to order a lost set-screw for a the low angle jack, they sent me a new one.

    Also, FWIW, this is the LARGE router plane, right?

  5. #5
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    Crud. I guess it is the “large” router plane. My apologies.

    Ive had good experiences with lee valley. I have no doubt they’d send me a new screw, I just hate putting a company in that position when it’s entirely my fault that the piece is missing. As a small manufacturer myself I routinely eat shipping here and there trying to provide good customer service. I don’t mind doing it at all, but at the end of the year you end up adding it all up. It ends up being a larger number than most people think it might be.
    Making furniture teaches us new ways to remove splinters.

  6. #6
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    Since it is a standard thread, you could likely find a replacement in your local hardware store.

    In my shop there are various containers of fasteners of all kinds just in case the need pops up when it is inconvenient to drive into town.

    jtk
    "A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty."
    - Sir Winston Churchill (1874-1965)

  7. #7
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    Jim,

    That’s the plan. I likely have an Allen head 10-32 machine screw that’ll work, if not that’s what Fastenal exists for.
    Making furniture teaches us new ways to remove splinters.

  8. #8
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    I would contact Lee Valley. They are responsive.

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    Some folks are hesitant about asking for customer service's help when they are the one responsible for the problem.

    Our favorite vendors are responsive to us because of their good character. We should also display good character and not take advantage of their's.

    jtk
    "A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty."
    - Sir Winston Churchill (1874-1965)

  10. #10
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    Quote Originally Posted by Jim Koepke View Post
    Some folks are hesitant about asking for customer service's help when they are the one responsible for the problem.

    Our favorite vendors are responsive to us because of their good character. We should also display good character and not take advantage of their's.

    jtk
    I have found Lee Valley to be responsive. Robin Lee contacted me one time when I had a question.

  11. #11
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    Quote Originally Posted by lowell holmes View Post
    I have found Lee Valley to be responsive. Robin Lee contacted me one time when I had a question.
    I think there are two discussions intertwined here. (1) What would Lee Valley actually do? And, (2) How do I recover from my mistake without asking Lee Valley to do something they shouldn't have to do?

    I'm not sure which the OP intended.

    I expect, based on previous behavior, LV would send a replacement. (It even occurs to me sending the occasional replacement part might be cheaper for LV than stocking and selling replacement parts would be.) On the other hand, I'd really expect that only if the part was originally missing and would want to buy the replacement if I lost or broke it.

  12. #12
    I would call LV and tell them what you need and if it bothers you insist on paying for the part and shipping. The other thing to keep in mind is the reason they help you out with the freebie is that it will make you the customer feel good about them and build brand loyalty. The repeat business from you and the recommendations from you more than make up the cost of the small part.

  13. #13
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    I have had Robin Lee contact me on his own when I was having an issue. The issue was mine, not Lee Valley's, however he did offer help.

  14. #14
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    Quote Originally Posted by David Bassett View Post
    I think there are two discussions intertwined here. (1) What would Lee Valley actually do? And, (2) How do I recover from my mistake without asking Lee Valley to do something they shouldn't have to do?

    I'm not sure which the OP intended.

    I expect, based on previous behavior, LV would send a replacement. (It even occurs to me sending the occasional replacement part might be cheaper for LV than stocking and selling replacement parts would be.) On the other hand, I'd really expect that only if the part was originally missing and would want to buy the replacement if I lost or broke it.
    Yep, I think you probably have it there. The second is what was intended. And, as I stated earlier, Lee Valley/Veritas should not have to eat the price of the screw + shipping, even if it is in the interest of having customer service that is above and beyond. As a very small tool manufacturer myself, I've added up all the shipping and extra or replacement parts that I've shipped people free of charge over the course of a year . I'm a tiny one man operation. 2 years ago the number for me was nearly 5% of that part of my business. I would imagine Lee valleys percentage may be a bit lower, but still is a likely a hefty number that could go to better things.

    As someone who sees both sides of the transaction, yes, its nice when a company goes above and beyond, however, that makes them less profitable (or they have to maintain higher prices to maintain profit) Do you want to eat into the profitability of a company you like because YOU made a mistake? I certainly wouldn't.

    A company that prides them selves on customer service will have no compunction about shipping a small part like that, charge or no charge. When it's a proprietary or custom part for a tool, yes,I'll pick up the phone or send an email, and make sure I can at least cover the cost of the part plus shipping, or if they just send it to me, I'll typically make a another purchase from that company that same day. For a stock common item like a screw, yeah, the hardware store is gonna get my $.26.

    Thats 10 minutes less the customer service rep has to waste on me, 10 minutes less that the shipping dept has to deal with me, $2.50-6.00 on shipping plus the .26 part they don't have to eat. Assuming that the shipping and customer service folks are making a mid to low wage, thats $2.50 for 10 minutes, each. . .my calling them and getting a tiny little part I could likely find anywhere is costing them a minimum of $7.76
    Last edited by Matt Evans; 12-10-2017 at 9:12 AM.
    Making furniture teaches us new ways to remove splinters.

  15. #15
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    Getting back to the original question: on a new product like that, you're likely to find standard screws, either U.S. standard or metric - none of those strange No. 9 machine screws or suchlike, as can be found on Stanley planes. Taking the tool to the hardware store and wandering through the screws-and-bolts aisle to find a match. It's not hard to know when you've got a match - you can feel the screw's fit, or lack of fit, as you thread it in. Unless you've got a stash of machine screws, in which case you can do the wandering in your shop.

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