I recently purchased a Delta X5 bandsaw from Amazon and gloated about my deal here in this forum. The saw, free shipping, and free mobile base for $594 after all rebates and special offers.
Well, the saw came the other day minus the mobile base. I immediately e-mailed Amazon and received a quick reply saying, "contact Delta." I of course assume the run-around has just begun and fire back an angry e-mail. Today I get an e-mail explaining that the free mobile base offer involved me entering the item in my shopping cart where it would show up with $0.00 cost. Of course I failed to notice that little detail. The e-mail went on to say that a mobile base was being shipped to me today at no cost because my business is important.
Customer service still exists.
Ron Robinson