I was having a problem with raster engraving lining up with a vector outline. I talked to tech support several times but with no positive results.
After cleaning everything and adjusting x travel belt tension the machine now goes beserk. It will vector a square fine once, then when I fill the box
to raster, it goes all over the place. Then when I instruct it to vector the
box again, it does but in a entirely different location. Has anyone encountered behavior like this? Its a Epilog 100 watt.
On a similar note, explaining problems to tech support and them trying to guess the solution seems to be a hit or miss proposition. By the way, Epilog has been very pleasant and helpful when they could. Why don't
manfactures post a database of problems and their solutions. It would take a great burden off their support, and save customers time and money
(many long distance calls). Thank you
Pat Dillon