I recently ordered a TS/LS system with a PRL from Woodpeckers. A few hours after I ordered, I realized that I forgot to order the switch to turn the router on and off. I called back and added the switch to the order. The indicated that the table hadn't shipped yet (the PRL was backordered, but the table and legs were shipping that day) so it should be in that shipment. I got the table and legs, but no switch. I called back and they indicated that it would be included with the PRL shipment. I got the PRL yesterday, but no switch. I just got off the phone with Woodpeckers, and they are shipping a switch today at NO CHARGE. I was perfectly happy to pay for the switch, but they offered, so I accepted. Now, that is what I call awesome customer service. They have more than earned my repeat business.
Bryan