Woodcraft contact ???-UPDATE

[Larry James]

9:15 AM ET - Call from Woodcraft, shipping new bench top and picking up damaged top. Knowing who to contact, thanks to a fellow Creeker, makes the difference. Will update and post contact info when new top arrives.

PENDING - HAVE CONTACT - SENT EMAIL

I think I remember a thread with the name of a contact person at Woodcraft. I searched SMC for the thread - no luck. For the second time this year I have received a damaged shipment from Woodcraft.

Both times the packing was the problem. Saturday, I received a damaged workbench top. A 56 pound shipment in a flimsy single layer cardboard box shipped from Cambridge, OH. Last time a CS rep sent me an email and said - "I'm sorry we did such a poor job of packing..."

If you know name and email address of someone higher in the chain of command than a CS rep, please post or send a PM.

Thanks, Larry
Trying hard to be diplomatic and not rant.

[Lloyd McKinlay]

about being tempted to rant. PM sent with a name, hope it works.

[Larry James]

about being tempted to rant. PM sent with a name, hope it works.

Thanks, Lloyd