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Thread: RESOLVED: I was trying to avoid posting this - General jointer damaged by ???

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  1. #1
    Join Date
    Dec 2004
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    Angry RESOLVED: I was trying to avoid posting this - General jointer damaged by ???

    I posted a few weeks ago that I purchased a General 8" jointer and and a General 14" planer on sale at Redmond Machinery.

    What I didn't post was that the jointer arrived damaged. I had assumed that either Redmond Machinery or the shipper (Old Dominion Freight Lines)would make it right for me. That was my 2nd mistake. The broken off piece was not in the crate.

    I don't like rants. I am ranting, but I'm also posting it so some of you can learn from my mistake. Examine everything you order in minute detail before you sign for it. Dismantle the crate while its on the truck if you have to. Do NOT sign the form unless you are 100% certain no damage has occurred.

    I've ordered 6 machines and had them shipped - 3 from Redmond. This is the first time I've ever had anything damaged. Lesson learned.

    Following is the email I just sent to Redmond Machinery.

    XXXX,

    Old Dominion has also denied my claim. I find it hard to believe that the shipper denied my claim merely because I accepted the jointer. I accepted it because I didn't see the damage while it was in the crate, or I wouldn't have accepted it in the first place. Now the shipping company tells me there is no evidence of breakage occurring during shipping. So, with both companies involved denying responsibility for the breakage, the consumer has to just deal with it.

    I find that to be completely ridiculous and unacceptable. Granted I got the jointer at a good price, but the damage will affect the price at which I am able to sell it in the future, should I ever decide to do so. It also affects the smoothness with which I can adjust the outfeed table. I selected the General jointer for its quality and that quality has been compromised.

    I've purchased 3 machines from Redmond Machinery. Clearly, I am going to have to be very careful of who I order from and who ships me my tools in the future, or I will just have to buy locally.
    Attached Images Attached Images
    Where did I put that tape measure...

  2. #2

    Redmond should take note

    The statistics below show that there are 18,000+ members at this site who have the potential to read your post about the damaged equipment. Those 18,000 people probably all have one or more friends they might talk to about buying woodworking equipment...thats 36,000+ people. Redmond or Old Dominion probably does not realize how powerful the internet is or maybe they just don't care. It seems they should make this right, a positve post about them is much better than a negative one.

  3. #3
    Quote Originally Posted by Christof Grohs View Post
    The statistics below show that there are 18,000+ members at this site who have the potential to read your post about the damaged equipment. Those 18,000 people probably all have one or more friends they might talk to about buying woodworking equipment...thats 36,000+ people. Redmond or Old Dominion probably does not realize how powerful the internet is or maybe they just don't care. It seems they should make this right, a positve post about them is much better than a negative one.
    Make that 18,001 !

    " I don't like rants. I am ranting, but I'm also posting it so some of you can learn from my mistake."

    I think you are putting this forum to good use, and doing it in a reasonable manner, so I would not call this a rant, but a warning. Thanks for posting.

  4. #4
    The piece not being in the crate (which I assume didn't have any holes poked in it) leads me to believe the damage occurred at the factory. If true, your complaint is with General, not the retailer or shipping company.

  5. #5
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    I was told it was recrated at Redmond. It was a display model.
    Where did I put that tape measure...

  6. #6
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    Quote Originally Posted by Gary Herrmann View Post
    I was told it was recrated at Redmond. It was a display model.
    was it sold "as is". Or was it sold "as new"? Your complaint is definately with Redmund. They are good people and you should recieve satisfaction once you talk to the right people.

  7. #7
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    It was sold as new. I specifically asked if there was any damage to either tool, and was told there wasn't.
    Where did I put that tape measure...

  8. #8
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    Hi Gary

    I'm sorry about your bad experience but, I agree with the earlier post that ultimately this is the seller's responsibility. If paid by credit card you do have considerable recourse... Good luck and I hope for a positive outcome.

  9. #9
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    Quote Originally Posted by Lloyd McKinlay View Post
    The piece not being in the crate (which I assume didn't have any holes poked in it) leads me to believe the damage occurred at the factory. If true, your complaint is with General, not the retailer or shipping company.
    If this is true, it shows a very interesting difference between English law and US law.

    Over here, your contract is with the retailer alone. No matter that damage may have occured at the factory before packaging, it is the retailer who must sort it out or risk being sued by the customer.

    If the shipping is arranged by the retailer, any claim you may have for damage in transit is against the retailer. It is his responsibility to claim from the shipper, with whom he has the contract.

    I suspect that this is actually also the case in the US

    Cheers
    Brad
    Last edited by Brad Naylor; 06-05-2007 at 2:50 AM.

  10. #10
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    Quote Originally Posted by Brad Naylor View Post
    If this is true, it shows a very interesting difference between English law and US law.

    Over here, your contract is with the retailer alone. No matter that damage may have occured at the factory before packaging, it is the retailer who must sort it out or risk being sued by the customer.

    If the shipping is arranged by the retailer, any claim you may have for damage in transit is against the retailer. It is his responsibility to claim from the shipper, with whom he has the contract.

    I suspect that this is actually also the case in the US

    Cheers
    Brad

    In this case the machine was on display at the dealer. It was crated and shipped out by the dealer.

    Shipping claims are the same here in the states. Most people have not processed a claim though and think because they pay insurance it is for them. Not true.

    Another issue is that over estimating the value of an item (say the value of the item new vs. true value of the used item you are buying) for insurance does nothing to help you. The responsibility of the insuring shipping company is to pay the shipper an amount of money that equals the value of the item or the amount of money required to repair the item to the condition in which the item was shipped. Age and wear and tear of the item are factored in. (for my claim I was required to have estimates done since the value was over $200 but that was with UPS) You do not automatically get the $$ for a new item especially if the item was used. I learned the hard way.

    In all of this the shipper is supposed to make good the original contract with the buyer.
    Glad its my shop I am responsible for - I only have to make me happy.

  11. Quote Originally Posted by Brad Naylor View Post
    If this is true, it shows a very interesting difference between English law and US law.

    Over here, your contract is with the retailer alone. No matter that damage may have occured at the factory before packaging, it is the retailer who must sort it out or risk being sued by the customer.

    If the shipping is arranged by the retailer, any claim you may have for damage in transit is against the retailer. It is his responsibility to claim from the shipper, with whom he has the contract.

    I suspect that this is actually also the case in the US

    Cheers
    Brad
    If it isn't...it should be.

  12. #12
    Join Date
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    Personally. I believe that Redmond should be sending you a replacement bed. If the broken piece wasn't in the crate,and it was sold as new by Redmond. Redmond should make good on it.

    I've always been leery of the shipping aspect of the sale. You're right about the inspection, and just how much time is the shipper willing to expend while the customer is dismantling the crate and inspecting everything, all the while the driver is cooling his heals and getting behind schedule. What happens if it is damaged? Who recrates it? you or the driver?. The last crate I had to dismantle wasn't going back together.

    I hope everything works out. It bites when you finally get something you've been waiting for, and it's broken.

    Good Luck.

  13. #13
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    It is hard to tell by the picture, but it looks like that is an older break w/ paint having chipped from around the edge as well.

    Either way Redmond gets a big black eye for that. I would contact General as well to let them know what kind of crappy service one of their retailers is giving General customers.

    As another mentioned, if you used a credit card you have recourse there. Document everything. Call Redmond, tell them to make it right or you'll request a chargeback from the credit card company and they can come get the stupid thing (at their time and expense).

    JH

  14. I am sorry for your trouble.

    Chris is right on with his suggestion on the credit card. They are a true help is situations such as this. If you paid by credit card they can turn up some pressure on the bank of the vendor. If they cannot prove the damage was caused by another you may be able to get your money back or they may suddenly become more receptive to replacing the damaged pieces. Call your bank up and ask for their help. That's part of what they are there for.

    As far as inspecting material when it comes in, this is your right. The driver cannot inhibit you from this. If it is damaged you are not required to recrate anything. Look at it this way, the truck company signed for the material when they picked it up, if they did not inspect it, or if they damaged it in transit, it should be their loss. Part of my job is to oversee our warehouse. We receive dozens of shipments everyday and have had very few loses due to damage.

  15. #15
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    Quote Originally Posted by Mike Cutler View Post
    Personally. I believe that Redmond should be sending you a replacement bed. If the broken piece wasn't in the crate,and it was sold as new by Redmond. Redmond should make good on it.

    I've always been leery of the shipping aspect of the sale. You're right about the inspection, and just how much time is the shipper willing to expend while the customer is dismantling the crate and inspecting everything, all the while the driver is cooling his heals and getting behind schedule. What happens if it is damaged? Who recrates it? you or the driver?. The last crate I had to dismantle wasn't going back together.

    I hope everything works out. It bites when you finally get something you've been waiting for, and it's broken.

    Good Luck.
    If there isn't any sign of visible damage to the crate itself I don't think the driver is going to let you near the crate with a hammer to take it apart to inspect inside the crate. Most of the time he's delivering the item, and as long as there is no visible external damage his job is done. The shipping company didn't pack it for them, seems to me it's a Redmond problem.
    "And remember, this fix is only temporary, unless it works." - Red Green

    THIS THREAD IS USELESS WITHOUT PICTURES


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