Originally Posted by
Shiraz Balolia
In a perfect world every part would be in stock and every part would go out the same day!
We try hard and sometimes things are beyond our control for delivery. The rubber tires have been on order for months and this is an item that the bandsaw factory sources from another factory that deals in rubber products. Sometimes that facory has problems so everyone down the line suffers. Sometimes we have machinery delays because a sub-contractor did not deliver a part on time, or A part was rejected during QC. As it turns out our whole back order for the tires was ready to be shipped by sea from the factory and we got some air freighted to take care of some customer orders. That air package arrived yesterday.
When you are dealing with millions of parts and over 250,000 different parts for various machines, you can bet that this is no easy task and we have several people working in this department making sure that parts are in stock not only for warranty, but also for previously purchased machines. We have over 30,000 square feet dedicated strictly for parts as we know the importance of avoiding downtime. 99.9 % of in stock parts are shipped the same day!
It is easy for someone sitting at a computer somewhere to second guess or speculate what we should be doing, but we feel that we go above and beyond at times to take care of issues.