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Thread: please help me findout

  1. 07-14-2008, 2:12 PM #1
    jay vyas
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    please help me findout

    i would like to ask you people and would like you people to suggest me

    on my epilog mini 18x12 35watts motherboard there is a U31 IC EFEB 8919 (3430) this chip has burnt can you people please let me know what would be the reason for this chip to burn and a person who has technical knowledge about this motherboard can help out.

    (please can anyone provide me the diagram of the motherboard of epilog mini 18x12 35watts)
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  3. 07-14-2008, 2:35 PM #2
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    Mike Null
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    Jay

    Why not just call Epilog?
    Mike Null

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  4. 07-15-2008, 4:02 AM #3
    jay vyas
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    i have sent them a mail but not a single reply from their side so please help me is anyone has some technical knowledge
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  5. 07-15-2008, 1:29 PM #4
    Peck Sidara
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    Tech Support

    Jay,

    I checked with our tech support group and was forwarded the most recent correspondance (as recent as yesterday with several responses back and forth) with Dan regarding UPS ratings and suggestions.

    If you have sent an email today regarding the motherboard, one of our agents will be responding shortly.

    It should also be noted that international customers with local representation are required to work with their local agent for service and support. Laser Lab India is very knowledgeable on our laser systems and will be able to assist with such inquires.
    Peck Sidara
    Epilog Laser
    888.437.4564 ext. 236
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  6. 07-15-2008, 2:35 PM #5
    jay vyas
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    @Peck Sidara

    thanks for your reply,

    i have consulted laser lab india they are very much helpful person but i think its better to contact directly to the main company or manufacturer as i can get more clearer response

    and ya i had sent the mail on 10-july-2008 and have not recieved any response since and still waiting for a positive response and support

    waiting for a positive reply.
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  7. 07-15-2008, 2:48 PM #6
    Peck Sidara
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    Thank you Jay. Please forward your inquiry to me at pecks at epiloglaser dot com and I'll make sure our tech support group receives it.
    Peck Sidara
    Epilog Laser
    888.437.4564 ext. 236
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  8. 07-15-2008, 4:12 PM #7
    jay vyas
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    @peck

    have mailed you
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  9. 07-15-2008, 6:51 PM #8
    Peck Sidara
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    Hi Jay, as of this message. I have not received your email. Please double check your email address and confirm that it hasn't been returned undeliverable.
    Peck Sidara
    Epilog Laser
    888.437.4564 ext. 236
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  10. 07-16-2008, 4:40 AM #9
    jay vyas
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    @peck

    please confirm your email address

    have mailed you once again at pecks@epiloglaser.com, tech@epiloglaser.com
    Last edited by jay vyas; 07-16-2008 at 4:53 AM.
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  11. 07-16-2008, 5:07 PM #10
    jay vyas
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    @peck

    i hope you've got the mail now
    Last edited by jay vyas; 07-16-2008 at 5:10 PM.
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  12. 07-16-2008, 5:37 PM #11
    Peck Sidara
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    Hi Jay,

    Received the message last evening. I have forwarded to our tech group and they will be responding shortly.
    Peck Sidara
    Epilog Laser
    888.437.4564 ext. 236
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