I have been trying to get parts from SCMI Canada. I started my quest at around the beginning of the month. On the 4th, I got a return email from someone at SCMI Canada asking what I needed.
So I sent a list.
About 3-4 days later I sent another email asking how it was coming along. They asked for part numbers. So I got the part numbers from the SCMI USA website and forwarded them. Seemed simple enough..
I never heard anything again, so on about the 12th, I emailed SCMI in Ontario asking if they could get me parts?? Nobody got back to me. I was pretty much ignored?
Then I remembered that I had the email address of a sales rep for SCMI, so I got into a conversation with him about it. That was about the 12th? It went on for a few days...
So I emailed the operations manager at SCMI in the USA on about the 14th and got a return email from someone in Canada saying they where getting my parts.
Now its the 18th?
I am actually going to Toronto tomorrow.. maybe I will just go to SCMI Canada and beg for parts?
I feel like giving up, but I need parts..
Is this common? Its like Black and Decker bought them... Did I miss a memo???