Originally Posted by
David Dustin
Gregg,
If you think your sales guy is going to be in contact with you after you buy, then you may be in for a rude awakening.
I am NOT speaking for all, but the majority of them will not call you after the purchase has been made.
We have not heard from ours since the day we took delivery of the machine.
The distributor has been great, but the sales guy was not impressive in any way. He took his commission and moved on.
David
Amen. To understand this from the sales rep's point of view, you have to realize that every minute spent helping you after you give him a check is money lost. All of his expenses come out of the commission he gets. It is a balancing act... enough help so you don't get angry, but not so much that he loses too much money.
The automotive industry learned this a long time ago... it is why the warranty comes from the factory, and not the dealer. The factory pays the dealer for parts and labor, so except for having an unhappy customer, the dealer (and salesman) are not out much cash when things go wrong.
In our industry, the salesman is not compensated for that second (or third) trip out to hold your hand.
Mark
ULS X-2 660, Corel X3, Haas VF4, Graphtec vinyl cutter, Xenetech rotaries (3), Dahlgren Tables, Gorton P2-3, New Hermes pantographs (2), and recently, 24" x 36" chinese router. Also do sublimation, sand blasting, & metal photo. Engraver since 1975.