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Most of our customers in Canada running multiple systems use one central PC and run the others headless via remote desktop software. If you have a Pro version of Windows, it's included and works...

I have listened to the audio clip several times and I don't think it is possible to tell if this noise is "normal" or not from the clip. There is a certain amount of noise in all servo motors...

It's really 3 things:
- more energy in the 1060-1070nm wavelength is absorbed by metals vs. 10600nm ("normal" CO2)
- the smaller spot size gives a much greater energy density
- for marking lasers...

You will need Windows to run Job Control or MiniManager depending on your system. Fortunately, you don't need any design software on the PC side though. You can create PDF's in Illustrator and then...

The roller style rotary is only available for the Speedy 300, but you could use a longer focal length lens on your existing rotary to make it work. Another alternative is swapping one or both of the...

This type of job can be done on a Speedy 300 by changing the machine homing setting in Job Control. You can focus to the gasket and then set this to "No moves" so it doesn't go to home and collide...

Hi Jarami,

If you have the range set correctly at the bottom and you are sure that it is not recording jobs anymore, it may be that the history file is corrupted. You can do a hard drive search...

If you haven't done so already, I would pop off the bottom cover at the back of the unit and make sure the air assist valve is opened up. If it was already wide open, stick with the nose cone that...

From looking at the picture, I don't think this is a random effect. It appears that the text is OK in the center of engraving where it is engraving at higher speed but quite poor towards the edge...

There is an issue with certain versions of ACAD in the way that they send the file name to print drivers. If you go to the Printer Properties under the About tab and switch it to Ask for Job Name,...

Which error code did you get when you pressed the switch?
During the initialization, the system likely isn't "watching" that top switch so I can see how it would ignore it.
Assuming you are running...

If it is rising slowly on initialization, it is a problem with the home switch on the Z-axis. The switch is stuck in the closed position so the system thinks that the table is on the switch. It...

It's also worth mentioning that a larger beam diameter causes a reduction in the depth of field, assuming that everything else stays the same. This means that you are more out of focus at the bottom...

Dan is correct; Although in some packages, the color correction profile is determined by what color space you are in. In this case, it may be that the RGB color profile doesn't alter the black but...

I would completely agree with Rodne. I don't have experience with this particular chiller but what you are describing certainly sounds like an issue of poor coolant circulation. The chillers should...

Hello all,

The file name is always TR_CO2_Material.dat for CO2 systems or if it's a Fiber, Hybrid, Flexx or otherwise the CO2 part will be replaced by the type you have.

It's location varies...

Dan is 100% correct on this point. The CDRH division of the FDA sets the rules for lasers in the US they require that any system being imported into the US must comply with their performance...

Richard is correct. The workaround in Basic mode is to put a thin line (0.005" thick will do) on either side of the job and this will force the laser to engrave the whole width. This will force it...

Try going to Settings>Options>Process Options>Quality and turn on High Quality Engraving mode.

Let me know if this fixes the issue. If the material is very sensitive, this can help.

Which lens were you using on the system at Trotec? The 400mm FL lens has a large spot size of 0.5mm (0.020") so if you were using a shorter lens there, this may explain the resutls. If not, then it...

I have a few machines in the field up here in Canada that are that age and all of them are running perfectly. I wouldn't throw the towel in on that one just yet. If you want to PM me or give me a...

I hate to disagree with you Mike, but the DPI setting actually does have an effect on vector mode. It's only noticable on small contours (<0.050" radius) but you can see an improvement in the way...

Most lasers should be able to achieve edge quality like this on straight edges providing they have enough power, but it takes CAD/CAM software to achieve edge quality like this on curves. It...

Just a note for Trotec users: This function is built into Job Control as the Link function. You can adjust the size, spacing and power level on these tabs. It's usually used for rubber stamps so...

I think I can point you in the right direction:

Design your shape and then fill it with a gradient fill (white to black).
Convert this to bitmap at 500dpi and then change the mode to 1-bit....