I subscribed to Woodwork Magazine and have a subscription through December 2009. I recently changed my mailing address (post office box) and contacted Ross Periodicals in Novato, California, to notify them of the address change. When I spoke to someone, they indicated that the magazine had been sold and that I needed to contact the new publisher, New Track Media, in Cambridge, MA.
Since I have a post office box, automatic forwarding for magazines is only two months, unlike a year for first class mail.
So I called New Track on October 31st and left a message asking a call back or an email confirming my address change had been made on their records. I never received a call or an email.
On November 20th, I called New Track and got a general answering machine and simply left my name and phone number with a request to call me back. I did not receive a call back.
On November 21st, I called New Track and spoke with Katie, the person who answers the general phone, and she said only Dominick (?) can handle address changes and forwarded me to his line which ended up being a voice mail. She seemed anxious not to let me get a word in otherwise after I had explained Dominick's failure to confirm my previous request attempt. Of course, I left my name and phone number on Dominick's voice mail asking for a reply and have not received it.
Hours later, I then called Ross Periodicals and spoke with Holly who basically said that since the magazine was sold they had no responsibility. [That's an incorrect assessment of our legal relationship.] I said I am concerned I may not get the benefit of my paid-for subscription and was there a way to obtain a refund for the remainder of my subscription? She said it wasn't there responsibility. I explained to her my concern and that my three attempts to register an address change were being ignored, she then went off line for a couple of minutes and then offered to take my new address and forward the address change onto the buyer, as she indicated they do from time to time.
I'm posting here because I'm wondering if anyone knows anything about the new publisher and if similar problems have been encountered. I'm hoping the nonresponsiveness I've encountered is just the result of a single person, i.e. Dominick, but that, factored with lack of ease to request an address change, the editor, John Lavine, not continuing on, and Ross Periodicals washing their hands of the matter makes me wonder if the new company is simply a dead end.
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Originally Posted by Jim Becker
