LV Gave me the Finger

[Rich Konopka]

I just received in the mail a letter from Lee Valley regarding an incorrect
feeler gauge. I recently purchased a feeler gauge set along with some other
items for machine setup from LV. Apparently, there was a mix-up and some
.20" finger gauges were slipped in place of the .015" finger gauges.
Enclosed with the letter was a neatly wrapped replacement finger gauge. The
letter reads:

Dear Customer.

Our records indicate you have purchased one of these feeler gauges.
We recently, discovered that, in some sets, the finger marked .0.015" may
actually measure .020".lease find enclosed a replacement 0.015 finger, you
do not need to return the incorrect finger to us.We apologize for any
inconvenience this may have caused. Should you have any questions regarding
this product, please call our Customer Service department.

Sincerely

Lee Valley Tools LTD.

Now, how many people can say they got the finger and was happy about it.

No affiliation Just a happy customer.

[Dennis Peacock]

That's one reason why I keep doing business with LV. Great customer service and quality products.!!!

[Steve Clardy]

Quite some time ago I had ordered one of those $17.00 aluminum drawing pencils with the heavy lead and some extra lead sticks. Quite pleased with it. Anyway, my grandkids got ahold of it when I left it on the lamp table, and the top cap that has the sharpener in it evaped somewhere, God only knows where.
My next order, I mentioned that I needed the cap with sharpener and asked to put in on the order also.
They did. Charge? 00.00
Fine people.
Steve