I have a JessEm Mast-R-Slide sliding table and a Mite-R-Excel miter gauge. Both of these products are very high quality, heavy duty, well engineered and well finished. I recently needed parts replaced and an accessory for the Mast-R-Slide. My initial e-mail and phone requests for assistance to JessEm went unanswered. My experience requesting parts from retailers was not satisfying. Eventually I e-mailed the president of JessEm and recounted my experiences. I received a response in minutes and a prompt and very satisfactory resolution of my problem.
JessEm may have had past problems with customer service but I believe that they have put that behind them. I am really encouraged and pleased with my latest JessEm experience. I will continue to buy their fine products with confidence.