I bought a JessEm router table a couple of years ago but have never used it. It's just been sitting out in my heated shop. But today was the day! Or it was supposed to be. As I was getting ready to set it up, I noticed that the clear plastic dust-collection housing in back had broken, and since I've never used the thing, this could only be due to a design defect or a material defect--or both. I went to the JessEm website (where I was glad to see that they "stand behind their products 100%"), and called their customer service line. The person I spoke to curtly told me that it was going to cost me $9.95 plus shipping.
I spent over $500 on that router table, and now they want to nickel and dime me for a part that never should have broken in the first place.
JessEm? Never again.
On a brighter note: Lee Valley Tools. They are at the other end of the spectrum in terms of quality and customer service.