Well got a nice clean new fence. No rails. The shipper says 1 total pieces, 141 pounds. I got 1 box about 30-40 pounds. And there is no way a 7' rail could fit in the one box. I did an online chat with someone at Amazon and they basically said I can return it. No way to investigate the missing box. I then called someone at amazon who was definately not from the US. She said I had to ship it back and emailed me a shipping label. So I checked my email and she sent me a shipping label that requires me to pay the return shipping. So, let me get this right. I recieve an item that is missing a major component and I have to pay return shipping??
So, the email with the shipping label included one of those rating things. And I gave poor marks. After that I got a pop up message would you like to talk to us again to try and resolve this issue. So, I chose yes. This time I definately got to talk to someone in the US. And She said that hardlines handles these items and transferred me to him. He understood my problem. Has a new fence and rails(hopefully) comming. I told him I don't really trust Amazon to ship it again since they made the mistake before. Although the Woodstock (shopfox) box does not say on it if its in 1 or 2 boxes (it should say 1 of 2). He said he can note the item and show there should be 2 boxes.
What a mess. I am not going to be home due to work, so now I have to waid till just before Thanksgiving before I can recieve it. 3 week delay, will be a full month since I placed the first order. Should have just ordered it from Grizzly like I was thinking. Amazon was $4 less though.