I received a new Barnes & Noble nook for Xmas and 3/4 of the way through my first book, the screen develops permanent vertical lines in the lower LH quadrant. Having researched eReaders before asking Santa, I read about people sending in brand new nooks for repair and receiving a "refurbished" replacement. $150 for a used nook? Fortunately Santa purchased my nook at Best Buy, not Barnes & Noble. As soon as Santa snail-mails me the receipt, I'm hoping BB will replace it with another new one, not a refurbished one.