I sent in a card to subscribe to PWW a few months ago and asked them to bill me. OK so I paid them last month and yesterday I received the Nov 10 issue...I sent an email asking where was my Dec 10 issue? Answer comes back today:
Dear Mr Barrett:
Thank you for notifying us that you did not receive your December 2010 issue. This issue is permanently out of stock, so we extended your subscription by one issue to compensate for the one you missed. Your new subscription expiration date is November 2011.
We are sorry that we weren't able to replace the issue you missed. Thank you for subscribing to Popular Woodworking.
Sincerely,
Amanda Botwin
Customer Service
I sent them back an email,
"Permanently out of stock? What happened? Was there a fire? I am not very happy about this and will let the woodworking forums know!"
OK, end of rant!!
Jim