Just got a used machine, the support is awfull, called the number on the uk webiste (its a mobile) get an answer phone, call the tech sup number, get an answer phone, leave a message, no call back after 4 days, call again, answer machine again so leave a message, repeat all this again, so 3rd message and i get a call back, the guy tells me his getting on a plane to ireland but he will pass my detail on to emco who will service my machine, wait 3 days and emco do call, ask them a service exchange price on the laser tube, say he will call back, that was 3 days ago! called again, answer phone. If anyone at epilog is reading this i dont think it makes you look very good, the chinese laser surport is better!
Am i expecting to much, when i was servicing lasers we would always answer the phone and call back the same day. Any one on here have an opinion? all i want is a price and some spare parts.