I order the occasional tool from woodpeckers since I'm a sucker for beautiful tools. I also recently ordered 2 old style incra jigs for an indexing
job I'm making. Twice I've had a problem, neither their fault. The first time I ordered one of their long rules and it looked like the delivery
truck drove over it. The packing tube was mangled and the rule bent. No questions asked, they shipped another one. For the incra jig, it was
drop shipped from incra and they only sent one jig. I called woodpeckers and they said they'd take care of it. The call was so short, I was afraid I got
blown off. Three days later, the new jig shows up on my doorstep.

This is the way customer service is supposed to work.