Thank You Mr. Grizzly

[ken gibbs]

The tool rest on my Grizzly 0462 recently sheered just below the T cross bar. I called Grizzly to buy a replacement and learned that the warranty had expired four days prior to my call. The gentleman at Grizzly Customer Service checked with his supervisor to find out if Grizzly could help me out. And Grizzly extended their warranty to cover this failure. When a company does something that is above and beyond their legal responsibility to gain customer satisfaction, it should be mentioned. It is a pleasure to deal with Grizzly Machinery. Grizzly wants to have and retain your business and is willing to invest in you to gain customer satisfaction.

[Roger Chandler]

Nice report, Ken........thanks for sharing...........we as end users make investments and need support for our machines.........glad to know that Grizzly came through for you!

[Steve Schlumpf]

That's good news! Thanks for sharing!

[Ed Morgano]

I too have had excellent customer service from Grizzly which I consider above and beyond.

[Steve Busey]

With their good sense and your generous report, they just added another positive to their reputation!

[Bernie Weishapl]

Great news Ken. Nice to see companies stand behind there products.

[James Combs]

Ken I concur heartily. Back in 2009 I had a major "inflicted by me" problem with my new G0690 table saw, you can see the details here. The results of Grizzly's wonderful customer support are here. I am not sure how this kind of customer service can be topped. I am sure some of you will remember my "Flying Grizzly.

[Rick Markham]

Ken I concur heartily. Back in 2009 I had a major "inflicted by me" problem with my new G0690 table saw, you can see the details here. The results of Grizzly's wonderful customer support are here. I am not sure how this kind of customer service can be topped. I am sure some of you will remember my "Flying Grizzly.

Hehe, I remember this one, I guess I had forgotten that it was YOU, who tried cutting down an entire tree with your tablesaw! I will tell you what, I don't own any grizzly machines yet, there is a jointer/planer combo they have that's in my future though. I have NEVER questioned grizzly's customer's service because of your story, (and the countless other stories.) Grizzly goes above and beyond other manufacturers to make things right, that is certain!

[Pat Scott]

Glad they covered the toolrest under warranty. I would hope any company would do the same since we're only talking 4 days difference.

[Mike Cruz]

James, I remeber that like it was yesterday. That was sad, sad, sad...but a HOOT!