I have been wearing a New Balance cross trainer sneaker from LL Bean for at least 5 years. They wear well, lasting 6-9 months of frequent use. However the last pair I got were never comfortable so I didn't use them very much. Finally after 6 months I called LL Bean & explained the issue. Absolutely no problem, they said send them back & we'll send you a new pair. My old shoe had been discontinued (possibly for that reason) so they are sending me a new pair . As usual great service from LL Bean
Dennis